What are those factors? When it comes to finding the best heating company in Chicago, there are several things to look for that will ensure that you’re dealing with a reputable firm with qualified technicians.
First, check the company’s website. Has the company invested in itself? Does it have a quality brand and an easy-to-use website with good information? A website is a heating company’s first touchpoint for customer service. If it doesn’t have the time or desire to give attention to its customer service right from the start, what kind of service will you get throughout the relationship? Start with the website as an indicator that the company is investing properly in its customer relationships.
Second, call the company and ask about its qualifications. We recommend calling for two reasons: First, they should be able to tell you their qualifications in an instant, and they should know which qualifications are most important. Second, a phone call lets you know how their customer service will be. Are they friendly on the phone? Are they patient with your questions? Are they willing to explain things and help you understand the process? All of these are indications of a quality experience.
Third, see what the sales process is like. Is the salesperson pushing you into the highest-cost option? Or are they being honest with you, showing you exactly what your options are and telling you what they would choose if it were their own home? Oftentimes a customer does not need the highest-cost unit because the payback period doesn’t fit the homeowner’s needs. In addition, does the quote include everything you need? Most estimates from heating and cooling companies come with hidden costs and extras (Rellaire includes every single item in its price, so make sure you understand exactly what you’re missing if you go with a lower-cost installer).
Ultimately, finding the right heating company in Chicago for you is a personal choice. Call around, ask the tough questions about qualifications and experience, and see how the company makes you feel. With so many great choices in the Chicagoland market, you will always get the heating installation, service, or repair you need with the right company for you. We hope to earn your business either now or in the future!
Ace Heating & Cooling is now Rellaire!